FAQs
Is Hospice right for me?
Hospice focuses on care, not cure. At any time during a life-limiting illness, it’s appropriate to discuss all of a patient’s care options, including hospice. By law the decision belongs to the patient or their surrogate decision maker. Most hospices accept patients who have a life-expectancy of six months or less and who are referred by a physician. The team at Custom Care Home Health & Hospice is always available to discuss any questions or concerns you or your family may have regarding eligibility.
Should I wait for our physician?
The right time to call us is when you or someone you love is faced with the challenge of an advanced illness. In fact, most families who use our services say that they wish they had called us sooner.
Patients and families should feel free to discuss hospice care at any time with their physician, other health care professionals, clergy or friends. Most physicians are fully informed about hospice. If you or your physician would like more information on our our services, Custom Care Home Health & Hospice has staff available 24-hours a day to answer any questions.
How quickly can I arrange for service?
Custom Care Home Health & Hospice staff is available 24-hours a day to assist you through the admissions process. During this time we outline the many services available the patient and provide consent and insurance forms similar to what a patient may sign when entering a hospital.
Who can receive in-home health care?
In addition to the elderly, many people are injured, ill, or disabled at some point and may require help with day-to-day activities. We also provide services to medically fragile children, helping the patient and helping their family care for their child. At Custom Care Home Health and Hospice, we work to help anyone age, recuperate or live life to the fullest in the comfort of their own home.
Are your home care services covered through Medicare, Medicaid or insurance?
Custom Care Home Health and Hospice participates in most insurance plans, including:
- Medicare (covers 100% of your home health or hospice care)
- Medicare Advantage
- Medicaid
- United Healthcare
- Most commercial insurances
- Private pay
Who is eligible for Medicare Hospice benefits?
You are eligible for Medicare hospice benefits when you meet all of the following conditions:
- You are eligible for Medicare Part A (Hospital Insurance), and
- Your doctor and the hospice medical director certify that you have a life-limiting illness and if the disease runs its normal course, death may be expected in six months or less, and
- You sign a statement choosing hospice care instead of routine Medicare covered benefits for your illness, and
- You receive care from a Medicare-approved hospice program.
- *Medicare will still pay for covered benefits for any health needs that aren’t related to your life-limiting illness or related illnesses.
Where are our services provided?
Care is provided wherever you are living: at home, in a nursing home, assisted living or group home.
We Have the Answers
Still have a question?
Give us a call, our team is standing by to answer your questions.
(972) 242-5959
